Stellar Executive Transport Inc.

Delete your Stellar account

In the Stellar app: Account → Delete my account.

On our website: sign in at stellarexecutive.ca, open your account and choose Delete account.

Without the app or website: email info@stellarexecutive.ca from the email address on your account and ask us to delete it. We reply within 30 days.

What we delete: your profile (name, phone, saved passengers and addresses), saved cards (removed from Stripe), favourites, your StellarMile balance and membership, and the internet address and city of your app sign-ins.

What we keep, and why: Records of past bookings, invoices and payments are kept for 6 years, because tax and accounting law requires it. Your StellarMile points history is kept for 6 years without your name or contact details.

Before you delete: upcoming bookings must be cancelled or completed first.

Chauffeurs: ask the office at info@stellarexecutive.ca; records we must keep (trips, payouts, tax) are kept as the law requires.

Delete account